Reality42 Hosting: Terms and Conditions

For the purposes of this documentation, the following terms will be used:

Us, we, our:
Reality42, or property, whether physical or non-physical, belonging to Reality42.
You, your:
The customer, or property, whether physical or non-physical, belonging to the customer to whom this document is applicable.
One or all of our servers’ hardware and software, or any items of hardware and software used to provide the services Reality42 offers.

Right of access:

You may access our servers only using the facilities provided to you. Any unauthorised access will be considered a breech of agreement. If you believe you have gained access to an unauthorised area or our servers, you must cease access to that area, and inform us immediately.

Almost all types of access are restricted to authorised persons by means of password authentication, IP restriction and/or dialup service provider restrictions in extreme cases. Permitting others access to any of these authentication methods is deemed a breech of agreement. If you believe any authentication details have been exposed to unauthorised persons, you must take immediate action in order to eliminate this breech of security. If necessary, this would include notifying us, in order that we make changes to our servers’ authentication configuration.

Domain Name Registration:

Domain Names registered through us are your property in name. We will take care of billing cycles and administration processes. We will make any changes to the registrar details when required including, but not limited to, address changes when you notify us of a change. The domain will resolve via our Domain Name Server, and as such cannot be modified directly by you.

Domain Name Transfers to Reality42:

Domain Names transferred to us will require changes to be approved by you. We will attempt to instigate these changes with your consent, but may require your support during this process as some registrars and previous hosting providers require this change to be instigated by the domain owner. We will not cover any costs involved in this operation charged by your domain’s registrar, previous hosting provider, or any other costs not directly associated with us. Domains registered less than sixty (60) days ago may not be able to be transferred.

Transfers will not be charged for, however, the transfer includes domain renewal, which is charged for, at the rates advertised on the Reality42 site.
In the event of a com/net/org domain transfer being rejected, you will need to contact your current registrar to identify the issue. You may re-request the transfer at any point. In the event you decide to cancel the com/net/org domain transfer after we receive instructions to go ahead, a charge equivalent to one year’s registration fee will be charged.

uk domain transfers initiated by you, by asking your current registrar to change the IPStag. We will initiate our acceptance procedure when the domain records are updated to reflect the new IPStag. Although unlikely for uk domains, rejections or cancellations may be subject to a charge equivalent to two years registration fee.
Note that any rejection or cancellation charges are in lieu of admin fees. You will only be charged an admin fee if one or more transfers are successful. The rejection/cancellation fees are passed onto you from our registrar at no mark up, and Reality42 do not profit from these.

Domain Name Transfers from Reality42:

If you wish to transfer a domain from us, we will not charge for transfers. We will not cover any costs involved in this operation charged by your domain’s registrar, new hosting provider, or any other costs not directly associated with us. We will also not release any domains that have outstanding payments owing on them.

Contract Termination:

Subject to minimum contract terms, you may cancel your contract with one (1) months notice. We must also provide you with one (1) months notice should we decide to terminate the contract we have with you, although this may be overruled by the “Breech of Agreement” section outlined below.

Personal Details:

Any personal details required must be kept up-to-date. This includes, but is not limited to, a daytime and or evening telephone contact number and your full postal address. To notify us of changes, contact us using one of the methods outlined at the end of this document.

Any details stored about you will not be used without your prior permission, and will never be provided to any partner or third party company. Should you wish, all details held about you can be made available to you. To request these details, contact us using one of the methods outlined at the end of this document.

Breech of Agreement:

If you are found to be in breech of agreement, taking into account the severity of the breech, we may take suitable actions, ranging from a warning or temporary disablement of service, to immediate termination of contract. Any disputes must be made by e-mail or in writing.
Breech of agreement includes, but is not limited to, failure to pay on demand, or within the time given, any amounts owed for services provided to you by us.

Bandwidth Charges:

Bandwidth excess charges are calculated on a monthly basis. Should your account be subject to bandwidth excess charges you will be notified by email and invoiced within 28 days.

Server Usage & Hosted Content

Server content MUST comply with the parameters stated in this TOS. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a Reality42 Ltd Service representative regarding any inquiries over the matter. If any of Reality42 Ltd Services are used for the illegal purpose of SPAM or UCE, then they will be instantaneously terminated and not refunded. Unauthorized Access. Reality42 Ltd expressly bans the use of any Reality42 Ltd hardware or software hosted on a Reality42 Ltd server for trying to illegally access another hosted machine or network if any hardware or software is used to illegally access another machine, the account it is being used on will be suspended and then terminated. Each customer will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. Reality42 Ltd reserves the right to introduce certain changes to the packages (in the shape of complementary services) to the benefit of customers.

Payment & chargebacks

Reality42 will charge customers with fees based on the fee structure at the time of the sign-up process. Reality42 Ltd reserves the right to introduce changes to the packages when needed regarding price and set of features. This means that the current price list on the site may differ from the pricing and features of the customer’s account. When signing up for an account with Reality42 Ltd, the customer agrees to pay for the period of one month (30 days) or 1 year depending on the account type. Reality42 Ltd grants customers with 48 hours over the official payment period. In case that the payment has not been received, the account will be suspended. Chargebacks are not considered as a way of refunding. Any customer who provides a credit card chargeback in response to a bill or order placed at Reality42 Ltd will be subject to collections and legal action. He/she will be charged £30.00, when signing up with Reality42 Ltd, customers accept these terms and conditions, thus agreeing to observe them strictly.

Warranties and representations

Reality42 Ltd provides hosting services on an “as is” and “as available” basis without warranties or representations for its offering. The company bears no responsibility for connection problems, in cases when customers’ hosting with Reality42 Ltd confronts with service interruption issues. Reality42 Ltd shall not be responsible for any damages your business may suffer. Reality42 Ltd makes no warranties of any kind, expressed or implied for services we provide. Reality42 Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data and earnings resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Reality42 Ltd and its employees.

No unlawful or prohibited use

As a condition of your use of the Reality42 Ltd Services, you will not use the Reality42 Ltd Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any Reality42 Ltd Services, other accounts, computer systems or networks connected to any Reality42 Ltd Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Reality42 Ltd Services. Reality42 Ltd reserves the right at all times to disclose any information as Reality42 Ltd deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of Reality42 Ltd. Reality42 Ltd is within the capacity to refuse service to unlawful parties. Reality42 Ltd servers can be used explicitly for legal purposes only and each attempt for taking indecent advantage of the servers inconsistent with the rules will be immediately rejected. In this light, Reality42 Ltd expressly forbids any breach of Federal, State or Local regulation, including, but is not limited to the transmission of: copyrighted material, material legally judged to be threatening or obscene and material protected by trade secrets. Reality42 Ltd management will thoroughly scrutinize any of the received orders and decide to their own discretion which of them do not comply with the officially stated requirements for use of the company’s servers. Reality42 Ltd servers CAN NOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult OR pornographic material, or any other material which is considered impermissible by the company including, but not limited to – pornography, adult materials, satanic materials, and any other materials of an adult nature.

Validity of this Document:

The terms and conditions outlined in this document may change at any time. The latest terms and conditions are available online and should be considered the latest version.

Agreement to the Terms and Conditions:

If you do not agree to these terms and conditions, or any future updates to the terms and conditions, you must notify us at once.